Shan is the head of WHO Collaborating Centre for Digital Health, director of the Digital Health Department, Cloud Computing & Big Data Research Institute, China Academy of Information and Communications Technology (CAICT). She is the vice-chair of ITU&WHO Artificial Intelligence for Health focus group(FG-AI4H), co-chair of the Ad-hoc group of the digital technologies on COVID health emergency (AHG-DT4ER), and was elected in WHO digital health experts roster, WHO Smart Vaccination Certificate (SVC) working group, and cybersecurity working group of the International Medical Device Regulators Forum (IMDRF).